Shipping Policy

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Sound Serenity with Jak

Thank you for visiting and shopping at Sound Serenity with Jak. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or bank holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping MethodEstimated Delivery TimeShipping Cost

Standard UK Shipping3–5 business days£[Insert Price]

Express UK Shipping1–2 business days£[Insert Price]

Delivery delays can occasionally occur due to seasonal peaks or postal strikes.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes (International)

Sound Serenity with Jak is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Note: Currently, we primarily ship within the United Kingdom.

5. Damages

Sound Serenity with Jak is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Missing or Lost Packages

If your tracking information states that your package was delivered but you have not received it, please notify us at soundserenityjak@gmail.com within 7 days of the "delivered" date so we can assist you in investigating.